Frequently Asked Questions
How long does safety footwear last, and how often should they be replaced?
A pair of safety boots can last anywhere between one to three years or even longer with proper care.
Mack safety footwear is crafted using premium materials and includes technologically advanced features, such as slip-resistant soles, waterproof materials and breathable memory foam insoles. These features help reduce in-shoe friction and nerve impingement.
Mack safety footwear is crafted using premium materials and includes technologically advanced features, such as slip-resistant soles, waterproof materials and breathable memory foam insoles. These features help reduce in-shoe friction and nerve impingement.
Which type of safety boots are recommended for people exposed to electrical hazards?
The Octane Zip safety footwear is designed for electricians and construction workers who deal with uneven terrain and potential exposure to electric currents.
This reliable pair of work boots is lightweight, metal-free, non-conductive and insulating. It helps minimise the risk of injury and provides superior performance.
The Octane Zip also includes a hard-wearing nitrile rubber sole resistant to extreme heat. In addition, it has an innovative ZIP Closure design, offering convenient accessibility and ensuring a swift exit during emergencies.
This reliable pair of work boots is lightweight, metal-free, non-conductive and insulating. It helps minimise the risk of injury and provides superior performance.
The Octane Zip also includes a hard-wearing nitrile rubber sole resistant to extreme heat. In addition, it has an innovative ZIP Closure design, offering convenient accessibility and ensuring a swift exit during emergencies.
How do I track or view my orders?
Once you’ve placed your order, you will receive an email confirmation containing your unique order number. If you're a registered member, simply log in to your account and enter your order number to track your parcel. If you need further assistance, feel free to reach out to our customer support team.
Where do you deliver?
We ship Mack safety boots to all corners of Australia. Sadly, we are unable to accommodate shipping for international orders at the moment.
How much does delivery cost?
Enjoy free shipping for standard orders over $100. For orders below this threshold, a delivery fee of $9.95 applies. Choose from various payment methods, from Visa and MasterCard to PayPal and AfterPay.
How long does the delivery usually take?
Once we send out your order, it usually takes anywhere from two to ten business days for it to arrive, depending on your location. We're quick at getting orders ready – usually within 24 hours. We've teamed up with Australia Parcel Post service to ensure your package arrives on time and in excellent shape.
What is your return policy?
You have 30 days from when your order was delivered to decide if you want to return something. Just shoot us an email at contactus@mackboots.com.au with your order number and the reason for the return.
If we give you the thumbs up for the return, kindly ship the items back, along with any accompanying paperwork, to our address at 55 Sarah Andrews Close, Erskine Park, NSW, 2759.
When returning footwear, please pack them inside a satchel and avoid attaching anything to the original shoe box. Please note that we won't be able to process your return if the packaging shows any markings or is in an unsatisfactory condition.
Once we've received the item and verified that it meets our Returns Policy, we'll start the exchange or refund process.