Mack Duo Safety Specs

Returns Policy

Apart from Faulty products, products purchased on mackboots.com.au can be returned to within 30 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached.

You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to Mack as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Mack and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Mack may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally, credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of New South Wales.

Please allow up to 14 business days for refunds to be processed.

Shipping

Do you deliver outside of Australia?

No. Unfortunately, at this time, we only ship orders within Australia.

How much does delivery cost?

FREE delivery for standard orders over $100, otherwise $9.95.

How long does delivery take?

Once your order is dispatched it will take 2 - 10 working days depending on your location. Orders are generally picked and dispatched within 24hrs. We use the Australia Parcel Post service for most parcels.