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Returns Policy

PLEASE NOTE: This policy is only valid for online purchases of footwear, clothing, and accessories via For all other purchases of Mack products via a retail store please refer to the store of purchase for their Returns Policy.

Products purchased on can be returned within 30 days of delivery in accordance with the Returns Policy below. Should you need to return a product to us please follow the below steps:

  1. Email us at with the following information:
    • Order Number
    • Reason for Return
  2. We will respond within 2 business days with confirmation whether the products were bought from us and whether they can be accepted for return. If you qualify under the Returns Policy outlined below we will issue you with a Return Authorisation Number.
  3. Once confirmation has been received that the return will be accepted, please package your products up, include any provided paperwork, and have delivered to:

    Mack Boots
    Returns & Exchanges
    55 Sarah Andrews Close
    Erskine Park, NSW, 2759

    Shoe Boxes: When returning shoes in boxes please ensure you pack them inside a satchel & ensure you do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product.
    Any returns that are received without a Return Authorisations Number will be returned to sender at the customer’s expense.

  4. Once the product has been received and assessed to meet the criteria of our returns policy we will process the exchange or refund.

Returns Policy

Apart from Faulty products, products purchased on can be returned to within 30 days of delivery if they are in their original packaging, unworn, unwashed and tags still attached. You will be responsible for return shipping costs unless we shipped a product that was incorrect or faulty when shipped by us. Should a product be returned to Mack as faulty, but is found to be in normal working order, you will be charged for the cost of freight from you to Mack and the cost of return freight at our normal freight charges. You may also be charged a service fee for the testing of the product. Mack may charge a reasonable fee should you return any goods for credit or exchange which have been damaged while in your care. Generally, credits/refunds are limited to the cost of the goods excluding freight charges. Any disputes shall be judged under the laws of the State of New South Wales.
Please allow up to 14 business days for refunds to be processed.